FAQ
FREQUENTLY ASKED QUESTIONS
Welcome to the Lorvessiane FAQ page. Below you will find answers to some of the questions customers ask us most often about ordering, payments, shipping, order changes, and after-delivery support.
If you still need assistance after reviewing this page, please contact us at support@lorvessiane.com. For order-related questions, please include your Order Number and the email address used at checkout so our team can locate your purchase more efficiently.
ORDERING & PAYMENTS
How do I use a discount code?
You can enter an eligible promotional or discount code during the checkout process.
- Select the product you would like to purchase and add it to your cart.
- Proceed from the cart to checkout using the available payment option.
- On a mobile device, tap “Show order summary” to display the discount-code field.
- On desktop, the promotional code field will generally appear beside your order summary.
- Enter the code, apply it, and verify that the discount has been reflected before completing payment.
After the code has been applied successfully, you may continue checkout using your preferred available payment method.
Which payment methods are available?
Lorvessiane supports a range of commonly used secure payment methods, which may include:
- PayPal;
- Visa;
- MasterCard;
- American Express;
- Diner’s Club;
- Major debit and credit cards;
- Apple Pay; and
- Google Pay.
The payment options available to you may vary depending on your location, device, and checkout configuration.
What is the shipping charge?
Our standard worldwide shipping rate is generally $5.99 USD.
The actual shipping amount shown at checkout may vary depending on your destination or any active promotion. The final shipping charge will be displayed before you complete your purchase.
SHIPPING & DELIVERY
Does Lorvessiane ship internationally?
Yes. Lorvessiane offers international delivery to many countries and regions.
Depending on product availability and your delivery location, an order may be dispatched from an available fulfillment center or logistics partner serving your region.
How long does delivery normally take?
After an order has been processed and dispatched, estimated transit time is generally 10–20 business days.
Delivery periods are estimates and may vary due to carrier operations, customs clearance, destination, weather, or other circumstances outside our direct control.
How can I track my shipment?
Once your parcel has been shipped, we will send a Shipping Confirmation email containing your tracking number.
You may use that tracking number on a universal shipment-tracking service such as:
Why has my tracking not updated yet?
Tracking information does not always update immediately after dispatch.
Please allow approximately 24–48 hours after receiving your shipping confirmation for the carrier's system to begin displaying shipment activity.
It is also normal for tracking to pause for several days while a parcel is moving between sorting facilities, customs locations, or carrier hubs.
Why did only part of my order arrive?
If your order contains multiple products, the items may be shipped separately.
This can happen when products are stored at different fulfillment facilities or when separate shipment allows items to be dispatched more efficiently.
Each package may have its own tracking number, and separate Shipping Confirmation emails may be sent for each shipment.
ORDER CHANGES & CANCELLATIONS
Can I change my shipping address, recipient name, or phone number?
Order information changes are highly time-sensitive.
Please contact us as soon as possible at:
For the email subject, we recommend using:
Urgent: Address Change
Please provide:
- Your Order Number;
- Your Order Email; and
- The complete corrected delivery information.
If your order has not yet entered fulfillment, we will make reasonable efforts to update the details.
Once a parcel has already shipped, we are generally unable to alter the delivery information. In that situation, you may need to contact the shipping carrier directly.
Can I change a product, size, color, or quantity after ordering?
Possibly, but only if the order has not yet entered the fulfillment process.
Please email us immediately at support@lorvessiane.com with the subject:
Urgent: Order Change
Your message should include:
- Your Order Number;
- The email address associated with the order; and
- A clear explanation of the requested change.
Because orders may move into processing quickly, the available modification window can be very short and changes cannot be guaranteed.
Can I cancel an order?
If your order has not yet been dispatched, cancellation may still be possible.
A small processing or handling charge may apply where permitted.
Once an order has already been shipped, it can no longer be canceled through our normal order-processing system.
AFTER-DELIVERY SUPPORT
My item arrived damaged. What should I do?
If an item appears damaged when it arrives, please contact our support team promptly at:
Please include:
- Your Order Number and Order Email;
- Clear photographs or a video showing the damage; and
- A photograph of the shipping label attached to the parcel.
This information helps our team review the issue more efficiently.
What should I do if the product appears defective or has a quality problem?
Please contact us and provide enough information for our support team to evaluate the issue.
Your message should contain:
- Your Order Number;
- Your Order Email;
- A detailed description of the suspected defect or quality concern; and
- Clear photos or a short video showing the problem.
Our team will review the information in accordance with our applicable quality and returns policy.
I received the wrong item or something is missing. What should I do?
Please email support@lorvessiane.com so we can investigate the order.
Please send:
- Your Order Number;
- Your Order Email;
- A photo or video of the incorrect product received, where applicable; and
- A list of any items that appear to be missing.
ACCOUNT & COMMUNICATION
I did not receive my order confirmation email. What should I do?
First, check your spam, promotions, and junk mail folders.
If you still cannot locate the confirmation, please contact us at support@lorvessiane.com and provide the email address you believe was used during checkout.
Our support team will attempt to locate the order and resend the confirmation where appropriate.
I have not received a tracking number yet. Is that normal?
Tracking information is generally issued after the order has been processed and prepared for shipment.
In many cases, a tracking number is sent within approximately 1–2 business days after processing.
If you believe the expected timeframe has passed, check your spam or junk folder first. If the tracking email is still missing, contact our support team for assistance.
STILL NEED HELP?
If your question is not answered above, please contact Lorvessiane customer support.
For faster assistance with an existing order, please include your Order Number and the email address used at checkout.
Email: support@lorvessiane.com
Phone: +1 (314) 557-0004
Website: Lorvessiane.com
COMPANY INFORMATION
Hongkong Eight Lucky Technology Limited
Room 510, 5/F, The Cloud,111 Tung Chau Street,Tai Kok Tsui, Kowloon,Hong Kong