Shipping Policy

Last Updated: July 25, 2025

Thank you for choosing Lorvessiane. This Shipping Policy explains how orders placed through Lorvessiane.com are prepared, shipped, tracked, and delivered.

Please review the information below before placing your order so you understand our estimated processing and delivery timelines.

1. ORDER PREPARATION & PROCESSING

After your order is successfully submitted, our fulfillment team begins preparing it for shipment. Most orders are processed within approximately 3 business days.

This preparation period may include:

Order and payment verification;
Product inspection and quality checks;
Packaging and labeling; and
Transfer of the parcel to the applicable shipping carrier.

Orders placed on weekends or recognized public holidays will normally begin processing on the next available business day.

2. DELIVERY ESTIMATES & SHIPPING COST

After your package leaves our fulfillment facility, standard delivery generally requires approximately 10–20 business days.

Order Processing: Approximately 3 business days
Estimated Transit Time: 10–20 business days
Estimated Total Delivery Time: 13–23 business days
Standard Shipping Fee: $5.99 USD flat rate

The standard $5.99 USD shipping charge applies to eligible worldwide orders unless a different shipping promotion or rate is displayed during checkout.

3. DELIVERY DELAYS

All delivery dates and shipping timeframes shown on our website are estimates rather than guaranteed arrival dates.

Occasionally, a shipment may require additional time because of circumstances outside our reasonable control, including:

Customs inspections or import clearance procedures;
Carrier network delays;
Transportation interruptions;
Weather-related disruptions;
Local delivery service issues; or
Other unexpected logistics events.

While we work with our logistics partners to support timely delivery, Lorvessiane cannot guarantee delivery within a specific number of days when delays are caused by third parties or external events.

4. TRACKING YOUR ORDER

Once your order has been dispatched, a Shipping Confirmation email will be sent to the email address provided during checkout.

This email will normally contain your shipment tracking number.

You may check your shipment status through:

www.17track.net

Please note that tracking information may not become active immediately. In some cases, the carrier may require several business days to scan the parcel and display the first tracking update.

5. ORDERS SHIPPED IN MULTIPLE PACKAGES

Orders containing several products may occasionally be divided into more than one shipment.

This may happen when items are stored at different fulfillment facilities or when separate dispatch allows products to reach you more efficiently.

If your purchase is shipped in multiple parcels, each package may receive its own tracking number and separate Shipping Confirmation notification.

6. CHANGING AN ORDER AFTER PURCHASE

Requests to change an order must be submitted as quickly as possible.

If you need to update any of the following information:

Shipping address;
Recipient name;
Telephone number;
Product size;
Product color; or
Quantity ordered;

please contact our support team immediately, preferably within 12 hours after placing the order.

Please include:

Your Order Number;
The email address used during checkout; and
A clear explanation of the change you would like us to make.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, packing, or shipment preparation, modifications may no longer be possible.

7. MISSED OR UNSUCCESSFUL DELIVERY

If a carrier attempts delivery but cannot complete it, the parcel may be held temporarily at a local post office, carrier depot, pickup point, or other local facility.

Customers should contact the local delivery provider using the tracking number to request redelivery or arrange collection.

Lorvessiane is not responsible for parcels that are returned because:

An incorrect or incomplete delivery address was submitted;
The recipient could not be reached; or
The parcel was not collected within the carrier's required timeframe.

8. TRACKING HAS NOT UPDATED

Temporary gaps in tracking information are common while a package moves between logistics facilities.

If your tracking history shows an update within the previous 7 days, the shipment will generally still be considered in transit.

If there has been no new tracking activity for more than 7 consecutive days, please contact our support team so we can review the shipment with the carrier.

9. LOST OR STOLEN SHIPMENTS

If a package appears to have stopped moving for more than seven days, please contact us and provide your order information.

We may open an investigation with the applicable carrier to determine the shipment status.

If the carrier officially confirms that the package was lost while in transit, we will arrange a replacement shipment at no additional charge.

Important: When carrier tracking confirms that a parcel has been successfully delivered to the shipping address provided during checkout, the shipment will be considered delivered.

Lorvessiane is not responsible for loss, theft, disappearance, or removal of a package after confirmed delivery.

10. SHIPPING LOCATIONS & FULFILLMENT ORIGIN

Shipping Destinations: Lorvessiane offers worldwide shipping to many countries and regions.

If our shipping partners are unable to deliver to a particular destination, we will contact the customer regarding the available options.

Fulfillment Locations: Depending on product availability and destination, an order may be dispatched from fulfillment facilities located in the United States, Canada, Australia, the European Union, or directly from one of our manufacturing or logistics partners.

Different items within the same order may therefore originate from different locations.

11. CUSTOMS, DUTIES & IMPORT TAXES

International shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other government-imposed charges when entering the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for any applicable charges assessed by customs authorities, government agencies, postal operators, or other authorities in the destination country.

12. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your:

Recipient name;
Street address;
Apartment or unit number;
City and postal code;
Country or region; and
Contact telephone number.

Lorvessiane cannot accept responsibility for a parcel that is lost, delayed, misdirected, or returned because incorrect or incomplete delivery information was provided by the customer.

13. GENERAL SHIPPING DISCLAIMER

By completing a purchase through Lorvessiane.com, you acknowledge and agree that:

Processing and transit periods are estimates and are not guaranteed delivery dates;
Delays caused by customs, carriers, transportation networks, weather, government action, or other circumstances outside our reasonable control may occur;
Applicable customs duties, taxes, tariffs, or import charges are the responsibility of the customer unless otherwise stated;
The customer is responsible for supplying an accurate and deliverable shipping address; and
Our responsibility for physical delivery ends after carrier tracking confirms successful delivery to the address supplied with the order, subject to any rights that cannot legally be excluded.

NEED HELP WITH YOUR SHIPMENT?

If you have questions about an order, shipment, tracking number, or delivery status, please contact our customer support team.

To help us locate your purchase more quickly, include your Order Number and the email address used at checkout in your message.

Email: support@lorvessiane.com
Phone: +1 (314) 557-0004
Website: Lorvessiane.com

Your cart is empty

Cart • 0 items